Shipping and Returns
Your preferred partner
We work to make your order a success and offer the best service before and after your purchase.
When you are purchasing our products, you want to be sure you are making the right decision. We provide comprehensive details on our product pages as well as our datasheets to help you to understand and select the right item.
If you want to learn more, call or email us, and one of our expert representatives will be in touch to discuss your needs and preferences to better understand which of our solutions best matches the applications and capacities needed in your situation.
Customer service
The shipping cost are calculated based on the item weight and the region you are in. On our global website we do not offer the ability to purchase online. Please visit this page in your country to see the shipping details of your region.
Registerred customers with a My Hyva account pay by invoice.
New visitors can check out online and pay through several standard payment options such as Creditcard, Paypal or Apple Pay. Regional payment methods may also apply. Visit this page in your region to see our payment options.
Payment at check-out is provided by our payment partner: Mollie.
Returning of goods is possible under certain circumstances. Please visit your country page for more details about returning your goods.
In case you are not satisfied with our service, we appreciate to receive a message explaining what happened. Please send an email to aftersales@hyva.com to notify Hyva on a complaint or improvement suggestion.
Warranty conditions
Besides your industry standard warranty, Hyva offers extended warranty on selected items. Please read more about our industry leading warranty conditions here.
Register for warranty
To benefit from extended warranty, your product must be registerred within 10 days after delivery to the user. Read more about our extended warranty conditions here.
